Privacy policy

Effective Date: JUNE 2025

Supreme Trimmer UK LTD (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

This Privacy Policy outlines how we collect, use, share, and protect your personal information.

1. Personal Information We Collect

We collect personal data you voluntarily provide or which is automatically gathered through your interactions with our services, including our website and communications. This may include:

a) Information You Provide Directly:

  • Contact Information: Your name, email address, postal address, telephone number, job title, and company name.

  • Account and Registration Information: When you create an account or register for events, we may collect your date of birth and any relevant event details.

  • Purchase and Delivery Information: Your order history, payment and billing address, delivery address, and recipient details (with their consent).

  • Marketing Preferences: Your preferences for receiving marketing or promotional materials from us.

  • Profile and Login Information: Username, password, and account preferences.

  • Communication Records: Records of your enquiries, survey responses, feedback, and customer service interactions.

b) Information About Others:

If you provide us with someone else’s personal data (e.g. to send a gift), you must have their permission to do so.

2. Information from Other Sources

We may also obtain your information from:

  • Business and Marketing Partners

  • Public Sources (such as social media platforms or publicly available directories)

  • Third-Party Platforms (e.g. if you log in via Google or Facebook and link your account)

3. Automatically Collected Data

When you visit our website, we or our service providers may collect data automatically, including:

  • Device Information: Type, operating system, browser, IP address, general location (e.g. city or region), and referring websites.

  • Usage Data: Pages viewed, actions taken, time spent, and navigation patterns.

4. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, improve functionality, and support marketing. You can manage your cookie preferences through your browser settings. More details are available in our [Cookie Policy].

5. Referrals

If you refer someone to us, you are responsible for ensuring you have their consent to share their details.

6. How We Use Your Information

We use your personal data to:

a) Provide and Manage Our Services:

  • Process your orders and deliver products.

  • Maintain your account.

  • Provide customer support and notifications (e.g., delivery updates, security alerts).

b) Marketing and Promotions:

  • Send marketing communications (where you’ve consented or where legally permitted).

  • Notify you of promotions, offers, and competitions.

c) Research and Development:

  • Improve our website, services, and customer experience.

d) Interest-Based Advertising:

  • Partner with advertising providers to serve relevant ads (where consent has been obtained).

e) Legal and Regulatory Compliance:

  • Respond to legal obligations, such as law enforcement requests or regulatory compliance.

f) Security and Fraud Prevention:

  • Protect against fraudulent, illegal, or harmful activities.

g) With Your Consent:

  • For any other purposes where you’ve given explicit permission.

7. Sharing Your Information

We may share your information with:

  • Service Providers: For order processing, payment handling, delivery, IT support, analytics, marketing, and fraud prevention.

  • Advertising Partners: Where you've agreed to receive targeted advertising.

  • Social Media Platforms: If you log in or connect your account via a third-party platform.

  • Public and Other Users: When you submit reviews or comments intended for public display.

  • Professional Advisors: Such as legal or financial consultants.

  • Authorities: When required by law or for fraud and security reasons.

  • Business Transfers: If we sell or restructure our business, your data may be part of the transfer.

8. International Transfers

Your personal data may be transferred to countries outside the UK. When we do so, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data.

  • Rectify inaccurate or incomplete data.

  • Erase your data ("right to be forgotten") in certain circumstances.

  • Restrict or object to processing.

  • Data Portability, where applicable.

  • Withdraw consent at any time (e.g., for marketing).

  • Complain to the ICO if you believe your rights have been violated.

You can exercise these rights by emailing supremetrimmeruk@gmail.com.

10. Marketing and Communication Preferences

You can opt out of:

  • Email Marketing: Use the “unsubscribe” link at the bottom of any marketing email.

  • SMS Marketing: Reply STOP to opt out.

  • Cookies: Adjust browser settings or use our cookie consent tools.

  • Interest-Based Ads: Adjust your advertising preferences on platforms like Google and Facebook.

We will continue to send essential service emails (e.g., order confirmations) even if you opt out of marketing.

11. SMS Communications

With your explicit consent, we may send SMS notifications regarding your orders, cart reminders, or promotional offers. We do not share opt-in or SMS data with third parties, except with messaging service providers required to operate the service.

12. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect data from children. If we become aware of such collection, we will promptly delete the data.

13. Data Security

We use technical and organisational measures to protect your personal data. However, no internet system is entirely secure. Please take care when sharing personal information online.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will update the "Effective Date" and, where legally required, notify you of material changes.

15. Contact Us

For any queries, concerns, or to exercise your data protection rights, please contact:

Email: supremetrimmeruk@gmail.com
Address: Supreme Trimmer UK LTD, Office Suite 1, Calico House, Printworks Lane, Manchester, M19 3JP.